Six promises we make every client, in writing, from day one. Nothing clever. Just how a proper agency relationship should look.
Every report, every call, every email — in plain English. If we say it, we can explain it. If we can't explain it, we won't say it.
You won't get a 40-slide dashboard PDF. You'll get one page: what we did, what worked, what we're changing.
You know exactly what you pay before you start. No surprise invoices, no ‘additional scope' letters, no percentage-of-spend games.
Ad budget is separate and billed by the platforms directly, on your own account. Our fee is a flat monthly number.
Your account is led and managed from Greater Manchester, with a named account lead responsible for strategy, quality and results.
You'll have direct WhatsApp to your named account lead — not a ticket queue or a rotating inbox.
One page. Sent by the 5th of the following month. Same format every time so you can compare month on month at a glance.
If we didn't hit what we said we'd hit, we say so — and what we're doing to change it.
When something isn't working, when to pause spend, when you don't need us — we'll tell you. That's the whole basis of the relationship.
Short-term uncomfortable, long-term the only way to earn trust worth keeping.
Most retainers run monthly from day one and can be cancelled with 14 days' notice. Social media management has an initial 3-month commitment, then continues monthly with 14 days' notice. One-off projects follow the scope and payment terms agreed before work begins.
Everything we build lives in your accounts — your ad account, your CRM, your website, your domain.
Request a free 20-minute audit. We'll walk you through the pledge and how it looks in practice.
